We are committed to make your shopping experience with us enjoyable as much as possible. Please kindly take some time to read these Terms & Conditions (T&C) prior to using the site (https://own-fit.com.my/). Your use of the site indicates you acknowledged, understood and agreed to abide to these T&C.
LIABILITY
OWN Apparel does not accept liability for any loss or damages caused by this website, or any website linked to this website. OWN Apparel reserves the right to refuse or cancel an order at any time giving fair reason (eg. not for personal use, technical error, fraudulent activity etc.). We will make all reasonable effort to contact the purchaser on the details provided with the order and all monies received will be refunded using the original payment method.
PRICING POLICY
At OWN we love to offer our great products at great prices. The savings on our sale prices is compared against our original full retail price that is applied to our product when it was first introduced. It is our reference price for you to compare price savings. As our sale prices can change from time to time, this means when a sale ends, the price may revert back to another sale price as opposed to the original full price. We always stipulate the savings on all sales from our original full retail price. This means the full retail price might not be the price that was offered before the current sale price. Products may also have been on sale for longer than the period at the previous price.
Crossed out price is the original full price. It may not be the price offered immediately before as previous markdowns may have applied. Markdowns may continue for longer than the previous price.
CURRENCY USED
The nominated currency used for all transactions on https://own-fit.com.my is Ringgit Malaysia (RM).
ORDER
You may place your order by completing and submitting the order form in our site. An order number will be given with every success order placed. You are responsible for the accuracy of all orders and the information given in the order. Please double check your order detail before confirming the order. We reserve the right to decline any request of amend order if the order has already processed.
DELIVERY
Shipping fee of your order will be displayed to you on our Site. Or you may also refer to our Shipping and Delivery shopping guide. Our mailing day is Monday to Friday, excluding weekend and local public holiday. Once the tracking number is emailed to you, your parcel is under the responsibility of our third party postage service provided, any delay or lost parcel happened is beyond our control. Please contact us, we will make reasonable effort to assist you for lost parcel. For international order, import duty and custom taxes might be charged when it reaches destination country and recipient must be responsible for it.
ACCEPTANCE OF GOODS
On receiving the order the customer is responsible for inspecting the goods for fault or damage.
BOUNCED PARCEL
We will contact via email if we receive any bounced parcel bearing their name. Cost of re-delivery charged will be borne by customer. We reserve the right to decline the request to combine new order with bounced parcel. Bounced parcel that are unclaimed after 180 days (half year) will be deemed as OWN’s property and no compensation will be done as sufficient response time has been given.
DEFECT
We try our best to provide accurate information in our product description for the purchase through Site. However, we do not warrant that product description or other content on the Site are accurate or error free. Product might vary slightly from the pictures due to studio lighting conditions, or variances in computer screen calibration and different tech device specifications. Please kindly allow 20% of this colour variance. Request for return as defect item due to this reason will be rejected. Minor variation in measurement (1-3cm) is not considered as defect. Minor imperfection (small black dots/ small stain/loose thread below 1cm) which are not obvious and doesn’t affect the whole appearance of item will not considered as defect.
Please contact us if you believe you have received a defective product within 7 working days with your order number and photo of defect part.
Free door to door pickup service will be provided if the item acknowledged to be defective. Item returned must be unworn, unwashed, unaltered ,and with its tags intact. If the replacement piece is no longer available, gift card with no expiry date will be issued.
OWN SOCIAL MEDIA POLICY
Our social media pages are a place of inspiration and encouragement for women all around the world, to live their best lives through Active Living. While we do our very best to read and respond to as many comments as possible, please understand at times this may not be the case. If your enquiry is urgent or if you would like to discuss a matter further, please contact our Customer Care team via our Live Chat support and they will be able to assist.
If you tag any images with any of our brand social media handles,(@own.active and @ownmalaysia) you are voluntarily submitting the content and give OWN the unrestricted right to use, in any capacity without limitation and compensation.
OWN, in its complete discretion, reserves the right to remove posts it considered offensive, irrelevant, hurtful or spam. Promotion for commercial services will be removed unless prior permission has been received, is an official OWN partner or is a non profit organization aligned with the values of OWN.
TYPOGRAPHICAL ERRORS
In the event that an item(s) is listed at an incorrect price or with incorrect information, OWN reserves the right to withdraw that item(s) from sale, and to refuse or cancel orders. OWN will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.
REVIEWS
OWN promotes a positive platform in order to support and empower our Active Living Community. We publish product reviews that assist other women make informed selections on product that are constructive in feedback. Please understand we do not publish reviews that are abusive, unhelpful or against our Active Living philosophy. Please reach out to our Customer Care team via Live Chat should you wish to provide direct feedback on our product or brand. We do welcome your communications!
PAYMENT
To offer you Ipay88’s payment options, we will pass to Ipay88 certain aspects of your personal information, such as contact and order details, for Ipay88 to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Ipay88 you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Ipay88’s Privacy Policy.
